Refund policy

Returns & Exchanges

We want you to feel good about your purchase. If something isn’t quite right, eligible items may be returned or exchanged within 14 days of delivery.

To be eligible for a return or exchange:

• Items must be unused, unwashed, and in original condition
• All original packaging and tags must be included
• Proof of purchase is required
• Refunds will be issued to the original method of payment once the return is received and inspected. 

Non-Returnable Items (Final Sale)

The following items are final sale and not eligible for return or exchange:

• Sale or discounted items
  
• Custom, bulk, or corporate orders

Shipping Cost

• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer
• We recommend using a tracked shipping service, as we are not responsible for lost returns 

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 5 days of delivery at info@indigenouskanata.com with photos, and we will make it right. 

Contact Us

For all return and exchange requests, please contact: support@indigenouskanata.com